If you have employees or clients who use many different kinds of devices (for example, Macbooks, iPads, Windows PCs, and Android tablets), installing and maintaining the same software on all of them can be a nightmare. Using a remote desktop connection, company data stays stored safely on your secure servers, and any connection to the company’s database is severed when the remote desktop connection is closed-no company data ever gets stored locally on the user’s device. If your company works with healthcare data, financial data, or education data, the security of your data may even be legally mandated under laws like HIPAA and FERPA. Relying on users storing company data on their personal devices is dangerous, and has been the source of several data breaches and cases of identity theft. Remote desktop software is also essential if you have employees who travel or who telecommute and still need to access company software or company data. You can also let users access computers that have specialized software installed that is too expensive or too resource-intensive to be deployed on standard company laptops. Remote desktop sharing can allow employees to access powerful desktops and servers from inexpensive laptops, which is important for design work, 3D animation, rendering, and data science, to name just a few applications. Another major area of application is being able to remotely access data or programs without having to be physically in front of the computer. The user with the problem can explain in detail the issue they are having, and your IT service member can post useful instructions or notes in the text chat.įurthermore, the best remote desktop software programs offer the ability to record these video and chat sessions, both so you can document how a problem was fixed, and so you can go back and reference the discussion if you return to the problem later.įixing technical problems and updating software aren’t the only reason to use remote desktop software. When products need to be updated on many computers at the same time, remote desktop software can even help by running a script on multiple computers, one after another.īecause many modern remote desktop software tools incorporate both text chat and video chat, your IT team can fix problems easily and efficiently, even for clients who aren’t physically in the office.Īs long as you have the client’s device is compatible with your remote desktop software, you can access the computer and fix a problem with ease.
Instead of manually performing software updates and bug fixes in person, they can use remote desktop software to remote in and update programs or address support tickets. Remote desktop software can dramatically increase the productivity of your IT staff. Remote desktop software sees wide use among both small and large companies, especially if they have sensitive data, use specialized software, or have employees that travel or work from home.
Second, you can securely run programs and access files from anywhere-even outside the office. Remoting into a computer has two major advantages: first, your IT team can fix problems by sharing desktops with users, without having to be right in front of the computer with the problem.
Remote desktop software allows you to run programs on a computer that isn’t physically in front of you.